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Sonata

Cisco

Today Cisco’s security product is the premiere comprehensive threat intelligence solution, stopping cyberattacks and providing real-time threat education.

Back in 2006, IronPort support team was extending to manage, maintain and support clients in the APAC region. IronPort (part of Cisco now) was looking for a reliable partner who understood his business and technology.

Sonata was ready and able to deploy a custom solution for Scott that quickly addressed his most pressing need for client support. Within a few short months, the team’s mandate expanded to operations and first-level support. Eventually, the Sonata team has grown to support Cisco’s security product around the globe.

Today's IT organizations need security products relying on leading threat intelligence to effectively safeguard their extended networks. Creating leading threat intelligence is the focus of the Cisco Security Intelligence and Research Group.

TalosCisco is comprised of leading threat researchers supported by sophisticated systems. Cisco researchers create threat intelligence for Cisco products to protect customers from both known and emerging threats.

Cisco is backed by sophisticated infrastructure and systems that provide exceptional visibility from the aggregation and analysis of unrivaled telemetry data at Cisco, encompassing:

  • Billions of web requests and emails
  • Millions of malware samples
  • Open-source data sets
  • Millions of network intrusions

Results

The result is a security intelligence cloud producing "big intelligence" and reputation analysis that track threats across networks, endpoints, mobile devices, virtual systems, web, and email.

This provides a holistic understanding of threats, their root causes, and scopes of outbreaks, translating into leading security effectiveness for Cisco security solutions. The renowned security experts are a combined team from, Sourcefire’s Vulnerability Research Team, the Cisco Threat Research and Communications group and the Cisco Security Applications group.

Sonata is proud to support the success of Cisco’s security product and the millions of users they serve.

Testimonial

“The Sonata team is doing a great job for us. Now that we’ve built a strong foundation, we’ll have to work hard to maintain a high level of quality as we grow. I have no doubt that they will be able to come through with flying colors.”

Scott Weiss
CEO at IronPort

DemandTec

It was 2004, and DemandTec was one of the fastest-growing companies in the retail and CP enterprise software space. At the time they were managing over 100 clients including Wal-Mart, Safeway, Best Buy, Tyson and Pepsi. The business was theirs to lose, but they had a problem: new business engagements were limited due to bandwidth constraints on the development and support side.

Dan Fishback was the CEO and an experienced sales executive at the time. He realized that to move his business forward he needed a reliable partner with experience in the industry to help him expand quickly.

Within four short months, Sonata had deployed an expert team of over 90 developers focused in the areas of development, operations, support, and quality assurance.
Sonata Approach

This decision to trust Sonata with the growth of his business enabled the company to expand its clients and also acquire several new companies including:

  • TradePoint Solutions (November 2006)
  • Connect3 Systems, Inc. (February 2009)
  • Applied Intelligence Solutions, LLC (January 2011)
  • M-Factor, Inc. (March 2011)

In December 2011 IBM announced it’s intent to purchase DemandTec; the deal closed in February 2012.

Today DemandTec is a proud offering in the IBM product suite of enterprise solutions serving over 400 of the largest commercial products and retailers around the world.

Results

IBM DemandTec is a suite of cloud-based merchandising applications for retailers. Offerings are available for both physical (store) and digital channels and include lifecycle price management and optimization, promotion management and optimization, promotion execution, deal management, assortment optimization, and shopper insights. IBM DemandTec software and analytical services utilize a science-based platform to model and understand consumer behavior.

Testimonial

“The level of service provided by Sonata Services has far exceeded my expectations. The professionalism and accuracy with which this company conducts itself never cease to impress me. If you are considering a service provider for your offshore operating unit, I cannot recommend Sonata Services highly enough.”

Dan Fishback
CEO at DemandTec

TaylorMade

Today’s connected world touches all aspects of our lives. In 2015 TaylorMade had an exciting opportunity; extend and enhance their brand opportunity by creating custom IP onto a commercially available wearable.

Wearable devices and the internet of things (IoT) allows objects to be sensed and controlled remotely across existing network infrastructure, creating opportunities for more direct integration of the physical world into computer-based systems and resulting in improved efficiency, accuracy and economic benefit. When IoT is augmented with sensors and actuators, the technology becomes an instance of the more general class of cyber-physical systems, which also encompasses technologies such as smart grids, smart homes, intelligent transportation, and smart cities.

At TaylorMade, the art and science of golf mean tracking every shot and finding ways to continuously improve your game.

The co-branding relationship with Microsoft was the perfect opportunity for TaylorMade to successfully deploy into the wearables market, without taking on the challenge of entering yet another wearable device. The solution was a software integrated application within the existing Microsoft band.

https://www.microsoft.com/microsoft-band

The concept of myRoundPro was born!

So where does a 37-year-old golf company turn when they need to develop cutting-edge solutions into the wearables market?

Results

Sonata was ready and able to create a custom solution for TaylorMade. 40k+ golf courses across 5 countries containing 11m individual course details became the master data set of the myRoundPro product for TaylorMade. Within 45 days, Sonata deployed a team of 75 engineers to bring myRoundPro to market on time and under budget.

With TaylorMade’s myRoundPro you can now track your rounds enabling you to keep a record of your scores, view every shot on a map of the course and begin to identify areas for improvement. Based on the record of your scores, myRoundPro analyzes golfers’ statistics in further detail and includes new data such as Strokes Gained, proximity to the hole and other classic statistics such as fairways hit and greens in regulation. All developed to help the golfer adapt and improve.

2014-2015 Rookie of the Year, Daniel Berger, knows first-hand the challenges of making the tour and staying there. Utilizing myRoundPro in conjunction with his normal practice regime, Daniel has learned that integrating our program into his daily routine can help him become smarter about his game-improvement. Follow this link to watch Daniel Berger’s journey with myRoundPro.

Sonata continues to support TaylorMade and their now vibrant entrance into the new world of wearable devices.

Testimonial

“Sonata was instrumental in meeting our commercial product goals. The custom team they created for us was deployed quickly, and worked within our schedule and budget.”

Nick Robbie
Vice President of Engineering

FOX

Fox studios wanted to increase installs of the Latin American Fox Studios mobile application and set up a team of 10 call center sales reps calling consumers throughout Latin America. The goal was 200 calls per sales rep per day to accelerate installations.

Approach

Working with the Client manager, within 1-week Sonata hired the sales manager of the call center, and was quickly followed by a team of 10 sales reps. The team was trained within 24 hours using materials provided by the Client.

Results

Within 3 weeks, the team was hitting their daily goals weekly installed targets were being hit, and detailed reporting was being sent on a daily basis to the client. Over the course of the following 6 months, Fox studios would have a significant increase in installs of their mobile applications across multiple countries in Latin America.

Team Blueprint

Tijuana, Mexico

  • Call Center Manager
  • Outbound Sales Reps

Technology Details:

  • Call Lists from Client
  • IP Phones
  • Reporting Tools

PRA

Parellel6, a division of PRA Health Sciences, was building a SaaS platform designed to speed up drug development by digitizing the Clinical Trial process. Using Sonata Services, they assembled a team of senior and mid-level software engineers, quality assurance, UI/UX designers in both Baja, Mexico, and Shanghai, China to accelerate speed to market and lower overall costs.

Approach

Hiring a total team of over 25 Engineers, QA and Designers started with hiring the senior team leads first. Sourcing hundreds of resumes in just 2 short weeks allowed our Client to quickly begin the interview and working with Sonata, selected and on-boarded the team.

Results

By building a team in both Shanghai and Baja, our client was able to leverage a 24x7 development configuration increasing speed to market and gaining a competitive advantage.

A focus was on a HIPAA compliant team and a CFR Part 11 and Annex 11 compliant process including validating the software and multiple audits by the Customers of the Client

Team Blueprint

Tijuana, Mexico | Shanghai, China

  • Architects
  • Sr. Engineers
  • Mid-level Engineers
  • Quality Assurance
  • Creative UI/UX Design

Technology Details:

  • Ruby on Rails
  • UI/UX Design
  • Automated test tools
  • MySQL
  • Android and IOS Native
  • Cordova
  • Agile Methodology
  • Angular
  • Jira
  • Reporting Tools

MOBITV

MobiTV is an online TV streaming provider for mobile devices with customers that include Sprint, AT&T, and Verizon. The Network Operations Command Center for MobiTV was a 24x7 operation. MobiTV had challenges hiring ‘night shift’ personnel in Silicon Valley and instead set up a team with Sonata in Shanghai, China that included system administrators, network admins, and monitoring personnel to monitor the systems during off-hours in the United States.

Approach

Working closely with the client, Sonata quickly hired two team leads and filled out a team of 8 technology professionals in a short 3 weeks. Replicating the network operations center in Shanghai China included multiple screens, training, and reporting mechanisms.

Results

Leveraging a Network Operations Command monitoring team in Shanghai China resulted in issues being resolved within 3 minutes of error, reporting bugs directly to issue tracking systems, and notifications to the Client immediately during outages. Escalations to more senior personnel were taken within 5 minutes when appropriate, and US-based personnel were called once false positives were eliminated.

Team Blueprint

Shanghai, China

  • Sr. System Administrators
  • Network Engineers
  • Systems Monitoring Personnel
  • Information Security Professionals

Technology Details:

  • Cisco Networks
  • Linux
  • LAMP
  • Streaming Technologies
  • Reporting systems
  • Administration of Monitoring Tools